RETURN & REFUND POLICIES
We value your satisfaction and strive to provide you with the best products and service. If you are not completely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy for details.
Eligibility for Returns:
Items are eligible for return if:
They are unused, undamaged, and in their original packaging.
The return request is made within 3 days of receiving the order.
Non-Returnable Items:
Items that have been used, customized, or damaged by the customer.
Perishable goods or items marked as non-returnable at the time of purchase.
Return Process:
Contact our customer support team at our email: contact@organour.com
or
WhatsApp: 03454321266 to initiate the return.
Provide proof of purchase (order number, receipt, or email confirmation).
Ship the item back to the address provided by our support team. The customer is responsible for return shipping costs unless the item is defective or incorrect.
Eligibility for Refunds:
Refunds are issued for returned items that meet our return conditions.
Refund Process: Once we receive the returned item, our team will inspect it.
If approved, a refund will be issued to your original payment method within 2 to 3 working days.
4. Damaged or Defective Items
If you receive a damaged or defective item:
Contact us within 2 days of receiving the item.
Provide photos of the damage/defect and your order details.
We will arrange for a replacement or issue a full refund.
Contact Us:
If you have questions about our Return and Refund Policy, contact us:
Email: contact@organour.com
Phone: 03454321266